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Terms Of Use

Last Updated Date: June 27, 2025

Welcome and thank you for your interest in Soulmates.AI, Inc. ("Soulmates.AI," "we," "us," or "our"). This Terms of Use Agreement (the "Agreement") describes the terms and conditions that apply to your use of (i) the website located at www.soulmates.ai and its subdomains, including the Privacy Policy (collectively, the "Website"); (ii) any mobile apps, SaaS products, research platforms, surveys, or digital experiences we provide; and (iii) participation in any of our data collection programs, including surveys or message testing studies (collectively, the "Services").

PLEASE READ THIS AGREEMENT CAREFULLY. BY ACCESSING OR USING THE SERVICE IN ANY WAY, INCLUDING BY CLICKING "I ACCEPT" OR SUBMITTING INFORMATION, YOU REPRESENT THAT: (1) YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS AGREEMENT; (2) YOU ARE AT LEAST 18 YEARS OLD AND LEGALLY COMPETENT TO ENTER INTO A CONTRACT; AND (3) YOU CONSENT TO OUR COLLECTION AND USE OF YOUR INFORMATION AS DESCRIBED IN OUR PRIVACY POLICY.

If you do not agree to these terms, you may not use the Services.

1. Eligibility and Age Requirements

You must be at least 18 years of age and a resident of California to use our Services. We do not knowingly collect information from individuals under 18. By participating, you represent and warrant that you meet these eligibility requirements.

2. Use of the Service

Subject to these Terms, Soulmates.AI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for lawful, research-related purposes.

3. Data Collection and Use

We may collect survey responses, behavioral data, and personal information, including sensitive information such as racial or ethnic background (collectively, "Data"). This Data may be used:

  • To compensate participants;
  • To conduct analysis and train AI systems;
  • For internal research and product development;
  • For marketing insights and targeted ad services.

We do not sell personally identifiable information (PII). We use service providers to manage data but do not share raw user-level data with third parties. Data is stored and processed exclusively in the United States.

4. Disclaimers

Participation is voluntary. The Services are provided "as is" and without warranties. We disclaim all warranties, express or implied, including merchantability or fitness for a particular purpose. You participate at your own risk.

5. Compensation

If applicable, compensation for survey participation will be disclosed in advance. Providing false, incomplete, or misleading information may disqualify you from receiving compensation.

6. Opt-Out and Deletion

You may opt out of future participation or request deletion of your Data by contacting us at surveys@soulmates.ai.

7. Restrictions

You may not:

  • Provide false or misleading information;
  • Attempt to disrupt or interfere with our Services;
  • Reverse-engineer or extract data beyond what is permitted;
  • Access the Services outside of the United States.

8. Ownership and IP

All content, surveys, and platform elements are owned by Soulmates.AI or its licensors. You grant Soulmates.AI a royalty-free, perpetual, and transferable license to use your Submissions (excluding PII) for research and development.

9. Limitation of Liability

To the fullest extent permitted by law, Soulmates.AI shall not be liable for any indirect, incidental, special, or consequential damages, even if advised of the possibility thereof.

10. Governing Law

This Agreement is governed by the laws of the State of California, without regard to its conflict of laws principles and any dispute arising out of or related to this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles, California.

11. Dispute Resolution

If a dispute arises from this agreement that can't be resolved through direct discussions, the parties agree to resolve it through final and binding confidential arbitration. The arbitration will be conducted by JAMS in Los Angeles, California, with one arbitrator, following California arbitration laws. The arbitrator will be chosen by both parties or, if they can’t agree, from a list provided by JAMS.

12. Waiver

By participating in this survey, you agree that any dispute or claim related to your participation must be brought solely in your individual capacity, and not as a plaintiff or class member in any class, collective, or representative action. You further agree that no arbitration or legal proceeding will be joined with any other, and no class action proceedings will be permitted.

13. Modifications

We reserve the right to modify these Terms at any time. Changes will be posted on our Website and are effective immediately for new users and 30 days after posting for existing users.

14. Contact

Soulmates.AI, Inc. 49 E. Walnut Street Pasadena, CA 91103

Email: surveys@soulmates.ai